As the first Independent foam component manufacturer to achieve the Investors In People standard, Foam Techniques Ltd has always recognised that people are our biggest asset. From the outset, a family culture was developed within the business, an open door policy and a proactive approach has seen many of the team from the very beginning remaining with the company to the present day. Flourishing 10 and 25 year service clubs are evidence that our commitment to our staff has been rewarded with their own commitment to not only our business but also our customers.
This commitment and stability allows Foam Techniques to provide customers with the level of support they not only require but expect, goods are manufactured in accordance with the company’s ISO 9001 approved quality system and delivered on not just a JIT basis but when they are required.
The structure within the business ensures that from the moment an enquiry is received our highly trained sales team can react and support the design process, identify material types and establish the best production method to ensure repeatability and competitiveness. Once an order is placed our customer care team will handle the processing of the order, plan production and through our systems organise the materials and transport to effect delivery to the agreed timing. On-going training of our staff at all levels is supported by investment in the latest processing equipment and ensures we can help you, our customer, to remain competitive in your market place.
To us, our customers are an integral part of our business, our partners in success. Throughout Foam Techniques we recognise that we can only be successful by working in partnership with our suppliers and customers.
Foam Techniques is proud to be recognised by many of our customers for our on-going high levels of customer care, it’s what makes us the Home of Foam.